Delete your Tidecut account

This public page lets you request deletion of a Tidecut account after uninstalling the app and without signing in.

Before submitting the request

  • If you can still sign in, direct deletion is available from My account.
  • If you own one or more companies, you must make a decision for each one: transfer it to a direct member offered by Tidecut as a successor or request its deletion.
  • Media owned by an organisation is not deleted when only a member’s account is deleted. It remains under the organisation’s control.

What happens next

  1. Enter the email address associated with the account.
  2. Verify control of that address using the single-use link sent by email, which is valid for 48 hours.
  3. Tidecut requests additional evidence only where there is reasonable doubt about your identity and, where applicable, verifies ownership of the companies concerned.
  4. The request is handled within one month unless an extension permitted by law is necessary and notified to you.
  5. The request is completed, or Tidecut explains which data must be retained to meet a legal obligation.

Deletion covers the account, profile, server-side authentication tokens and personal workspace relationships. Full deletion of a company deletes its projects and remote media and cancels its Stripe subscriptions. Data removed from the active system may remain in backups for up to seven days. Billing records and information needed to meet a legal obligation or defend legal claims may be retained for the justified period. A minimal record of the request and its handling is retained for three years.

Need help? Contact contact@polaryse.com.